Rubbish Clearance Lambeth Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Lambeth provides rubbish clearance, waste removal and related services to residential and commercial customers. By booking a collection or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before arranging any collection.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "us" and "our" mean Rubbish Clearance Lambeth, the provider of rubbish clearance and waste removal services.

1.2 "Customer", "you" and "your" mean the person, business or organisation that requests or receives services from the Company.

1.3 "Services" mean any rubbish clearance, waste removal, collection, loading, transportation, disposal or related services provided by the Company.

1.4 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

1.5 "Waste" means any items, materials or goods to be removed, collected, transported or disposed of as part of the Services, including household rubbish, commercial waste and bulky items, unless specifically excluded under these Terms and Conditions.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste removal Services, including collection, loading, transportation and lawful disposal of Waste from properties within our operational area. The exact scope of the Services will be as agreed at the time of Booking.

2.2 Our Services do not include cleaning, repair, disconnection of utilities or removal of fixtures or fittings, unless expressly agreed in writing.

2.3 The Company reserves the right to refuse to collect any Waste that, in our reasonable opinion, is hazardous, prohibited, unsafe to handle, or outside the agreed scope of Services.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any other method we make available. All Bookings are subject to acceptance by the Company.

3.2 At the time of Booking, you must provide accurate information about the type, quantity and approximate weight or volume of Waste, together with access details for the collection location.

3.3 Any quotation given prior to arrival at the property is based on the information you provide. If the actual Waste differs from the description supplied, or if there are access restrictions or other factors that affect the work, the price may be adjusted accordingly.

3.4 Your Booking will be confirmed when we verbally or in writing accept your request and provide a scheduled date and time window for the collection.

3.5 The Customer must ensure that a responsible person is available at the property at the agreed time to grant access, confirm the Waste to be removed and authorise any variations to the agreed Services or price.

4. Pricing and Quotations

4.1 Prices for our Services are generally calculated based on volume, weight, labour, access difficulty and disposal costs. We may also charge additional fees for special Waste or out-of-hours attendance.

4.2 Any quotation provided before the Services commence is an estimate only, based on the information you have supplied. The final price will be confirmed on site once our team and the Customer have agreed the actual amount of Waste to be removed and the work required.

4.3 If you decline to proceed with the Services after our team has arrived on site and presented the final price, we reserve the right to charge a call-out or attendance fee to cover our costs.

4.4 All prices quoted are inclusive of standard disposal charges and labour for loading within reasonable time limits. Excessive loading times caused by poor access, improper preparation of Waste or other factors beyond our control may incur additional charges, which will be discussed with you before proceeding.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately on completion of the Services, and before our team leaves the site.

5.2 We accept payment by cash, debit or credit card, or by any other method that we may make available from time to time. We do not accept payment by cheque unless prior arrangements have been made.

5.3 For business customers with approved accounts, payment terms will be as agreed in writing. In the absence of any specific arrangement, invoices are payable within 14 days of the invoice date.

5.4 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales. We may also suspend further Services until full payment is received.

5.5 All amounts payable under these Terms and Conditions are exclusive of any applicable taxes, which will be charged in accordance with current legislation where applicable.

6. Cancellations and Amendments

6.1 You may cancel or amend your Booking by contacting us directly. To avoid charges, cancellations should be made with as much notice as possible and, in any event, no later than 24 hours before the scheduled collection time.

6.2 If you cancel within 24 hours of the scheduled collection time, or if our team arrives and is unable to carry out the work due to your non-attendance, lack of access, or other circumstances within your control, we may charge a cancellation or call-out fee.

6.3 Any request to significantly change the scope of the Services, including changes to the collection location, the quantity or type of Waste, or the access arrangements, may result in additional charges or a need to reschedule the Booking.

6.4 The Company reserves the right to cancel or reschedule a Booking at any time due to operational reasons, safety concerns, vehicle breakdown, adverse weather or other circumstances beyond our reasonable control. In such cases, we will endeavour to provide alternative arrangements at the earliest opportunity, but we will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Obligations

7.1 You are responsible for ensuring that access to the property is safe, lawful and not obstructed at the agreed collection time.

7.2 All Waste for collection should be clearly identified, separated where required and reasonably accessible to our team. If we need to move items or clear access routes to reach the Waste, additional charges may apply.

7.3 You must not present for collection any Waste that is hazardous, explosive, corrosive, toxic, clinical, radioactive or otherwise classified as hazardous waste under applicable legislation, unless we have explicitly agreed in writing to handle such materials.

7.4 You warrant that you are the owner of the Waste or have full authority from the owner to arrange its removal and disposal. By instructing us, you confirm that we may remove and dispose of the Waste without infringing the rights of any third party.

8. Waste Regulations and Duty of Care

8.1 The Company operates in accordance with relevant UK waste management and environmental legislation. We will collect, transport and dispose of Waste using appropriately licensed facilities and in compliance with our legal obligations.

8.2 By engaging our Services, you acknowledge your duty of care in relation to Waste and agree to provide accurate information about the nature and contents of the Waste to be removed.

8.3 We may issue a waste transfer note or other required documentation for certain types of Waste, which you should retain for your records. Where documentation is required by law, failure to provide accurate details may place you in breach of your statutory obligations.

8.4 The Company will not accept liability for any fines, penalties or enforcement action that result from incorrect or incomplete information provided by the Customer in connection with the Waste.

9. Excluded Items and Hazardous Waste

9.1 Unless otherwise agreed in writing, the Company does not collect or dispose of hazardous waste, including but not limited to asbestos, certain chemicals, solvents, paints, oils, fuel, medical waste, biological waste, pressurised containers or any items classified as dangerous goods.

9.2 If our team reasonably believes that any Waste presented for collection contains hazardous materials or poses a safety risk, we may decline to collect all or part of the load. If this occurs after our arrival, a call-out charge may still apply.

9.3 You are responsible for separating hazardous items from general rubbish and informing us in advance if any special arrangements are required. Failure to do so may result in additional charges and possible refusal of service.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, except as expressly provided in these Terms and Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.2 Our liability for any loss or damage arising from the provision of the Services shall be limited to direct losses only and shall not, in any event, exceed the total price paid or payable by you for the specific Services giving rise to the claim.

10.3 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of contracts, loss of data, or any special or punitive damages, whether arising in contract, tort or otherwise.

10.4 While carrying out the Services, our team will take reasonable precautions to avoid damage to property. However, we cannot accept responsibility for damage caused by moving items through tight spaces, over uneven ground, or where you have requested that we attempt access or removal in circumstances that carry a foreseeable risk of damage.

10.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be lawfully limited or excluded.

11. Insurance

11.1 The Company maintains appropriate insurance cover in respect of our rubbish clearance and waste removal operations. Details of our insurance can be provided on request.

11.2 You are responsible for maintaining suitable insurance for your property and any items remaining on site. We are not responsible for the security or condition of any items we are not instructed to remove.

12. Delays and Force Majeure

12.1 The Company shall not be liable for any delay or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to adverse weather, traffic disruption, vehicle breakdown, industrial action, acts of government, accidents, or the actions or omissions of the Customer.

12.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and will make reasonable efforts to resume the Services as soon as the circumstances allow.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, providing your name, contact details, the date of service and a clear description of your concern.

13.2 We will investigate any complaint promptly and aim to resolve issues fairly and efficiently. Where appropriate, we may offer a partial refund, a re-visit or another form of remedy at our discretion.

14. Data Protection and Privacy

14.1 The Company collects and processes personal information necessary to arrange and deliver our Services, such as your name, contact details, service address and payment information.

14.2 We will handle your personal information in accordance with applicable data protection laws and use it only for legitimate business purposes, including administering your Booking, providing Services, processing payments and improving our operations.

14.3 We will not sell your personal information to third parties. We may share it with our staff, contractors, payment processors and other service providers solely as needed to perform our Services or comply with legal obligations.

15. Variation of Terms

15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to you.

15.2 The version of the Terms and Conditions in force at the time of your Booking will apply to the Services provided under that Booking, unless a change is required by law or you agree to the updated terms.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation of Booking we provide, constitute the entire agreement between you and the Company relating to the Services and supersede any previous agreements or understandings, whether written or oral.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions, their subject matter or formation.

By booking a collection or using the Services of Rubbish Clearance Lambeth, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.